# Passenger Assist Continuous Monitoring research

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: OFFICE OF RAIL AND ROAD
- Contract winner: Breaking Blue
- Award value: £73,165
- Tender value: £75,000
- Award date: 9 March 2018
- Published: 15 March 2018
- Contract start: 12 March 2018
- Contract end: 31 May 2018
- Stage: awarded
- Procurement category: services
- Notice ID: 6e66cba5-ec30-44a2-9b66-ffa2319213e6-205487
- OCID: ocds-b5fd17-9e5352ef-dd5b-46ee-a76c-90339e1dee2d

## Description

This work is being commissioned by ORR's Competition and Consumer Policy Team\. The Team is primarily responsible for approving policies and monitoring compliance under passenger-facing licence conditions\. Access to public transport is for many a necessity of everyday life\. As the sector regulator, we recognise the importance of the rail network being open to everyone regardless of their circumstances\. One of our key roles is therefore to ensure that the companies which operate passenger train services and manage mainline stations enable passengers with a disability to make their journeys easily and confidently, whether those journeys are made independently or with assistance\. We do this by requiring train and station operators to establish and comply with a disabled people's protection policy \(DPPP\) as a condition of their operating licence\. A DPPP sets out, amongst other things, the arrangements that an operator will put in place to support disabled people using its services\. ORR is responsible for approving and monitoring the implementation of these DPPPs\. A key element of DPPPs concerns the requirement that 'each licensed operator must participate in a reservation system for disabled passengers whose journey begins at any of the stations at which that operator's trains are scheduled to stop'\. That current system is called Passenger Assist\. Operators are expected to provide assistance that has been booked through Passenger Assist, at any station during the hours that trains are scheduled to serve that station\. As part of our compliance monitoring we need ongoing evidence that obligations in this area are being met and that passengers are satisfied with the quality of assistance they are receiving\.

## Related contract awards

- [ORR Board Management Software](/contracts/ocds-b5fd17-b044134c-dba4-4aa2-9b21-2aa804d30695): OFFICE OF RAIL AND ROAD
- [LAN Networks](/contracts/ocds-b5fd17-e5f79490-6120-4e3b-94ae-6deb63da7e8e): OFFICE OF RAIL AND ROAD
- [Implementation of Oracle Case Management and Helpdesk function](/contracts/ocds-b5fd17-f1ebf3c0-ea7d-466f-8772-178f05e41c79): OFFICE OF RAIL AND ROAD
- [Passenger Assist User Experience Research](/contracts/ocds-b5fd17-f9a884c2-3593-4e07-8f03-8e858fa72715): OFFICE OF RAIL AND ROAD
- [LCR Listens - LIS Research](/contracts/ocds-b5fd17-596c0229-59d4-4efb-a340-7b5858bc19f0): Merseytravel

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/6e66cba5-ec30-44a2-9b66-ffa2319213e6-205487)