# Operational Data & Tools

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Financial Ombudsman Service](/buyers/financial-ombudsman-service/contract-awards)
- Contract winner: [REED TALENT SOLUTIONS LIMITED](/contract-winners/reed-talent-solutions/public-sector-contract-awards)
- Award value: £460,845
- Tender value: £460,845
- Award date: 2 March 2023
- Published: 5 April 2023
- Contract start: 1 April 2023
- Contract end: 31 March 2024
- Stage: awarded
- Procurement category: services
- Notice ID: e4c07773-e21c-4e98-8d35-d85da10befb1-632193
- OCID: ocds-b5fd17-9df89a54-e129-4e53-890b-0e5ff4b87c59

## Description

The requirement is for a managed service to design and implement solutions to improve the customer journey and increase efficiency across Casework\. Central to these are the creation of robust data, proven performance management tools and insightful reporting to drive consistency, visibility, timeliness, and output\. The goal is to provide high-quality, scalable, and reliable applications and dashboards that meet the unique needs of the Financial Ombudsman Service\. The project will consist of several phases, including requirements gathering, design, development, testing, deployment, and maintenance\.

## Related contract awards

- [Provision of Temporary Workers](/contracts/ocds-b5fd17-58dba52f-5552-4844-8a3b-94bd44a6c749): Financial Ombudsman Service
- [Workday AMS Partner](/contracts/ocds-b5fd17-5bf4bcbe-b797-4677-8e71-9ccd92bde8f5): Financial Ombudsman Service
- [Neutral Vendor Recruitment Services - Award Notice](/contracts/ocds-b5fd17-17e02f1c-e23d-4838-9ad0-aee37baf8503): Financial Ombudsman Service
- [Fast Track Validation](/contracts/ocds-b5fd17-a20efd87-fd40-4feb-9899-09e9ebd8a583): London Borough of Sutton
- [EQUAL PAY OPERATIONAL PMO SUPPORT](/contracts/ocds-b5fd17-3b4e14f9-eb1e-42d8-955c-24c774c17f4e): BIRMINGHAM CITY COUNCIL
- [Project Management services for ACRO division](/contracts/ocds-b5fd17-72e11919-e3d0-4ea9-97a1-ef6286a9cb9c): HAMPSHIRE AND ISLE OF WIGHT CONSTABULARY

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/e4c07773-e21c-4e98-8d35-d85da10befb1-632193)