Desk Side Support Service 2020-2023

To provide an on-site desk side engineer who can provide 1st and 2nd line support to approximately 185 users across a number of different technologies at five different offices located in the South Downs National Park during standard business hours.

The technical environment to be supported includes, but is not limited to, Windows; MS Office; MS Exchange; MS Project; MS Visio; thin client terminals; Windows laptops; Apple Macs; Apple & Android tablets; smartphones; VoIP and video conferencing.

SDNPA's business applications are predominantly accessed via, or run on, servers remotely located at another supplier's data centre and SDNPA users access the environment using remote desktop technology.

Additional information: An Invitation To Tender is now live on SDNPA's In-tend portal. You can see more details by accessing the portal through the following link https://in-tendhost.co.uk/southdowns/aspx/Tenders/Current

If you think you might be interested in submitting a tender, you can register on the site and then download the ITT documents.

Is a Recurrent Procurement Type? : No