# NHS Complaints Independent Advocacy Service

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [City of Bradford Metropolitan District Council](/buyers/city-of-bradford-metropolitan-district-council/contract-awards)
- Contract winner: VITAL
- Award value: £118,000
- Award date: 24 July 2023
- Published: 27 October 2023
- Contract start: 1 August 2023
- Contract end: 31 July 2024
- Stage: awarded
- Procurement category: services
- Notice ID: f95c720e-8940-4794-bf50-217e18588147-692590
- OCID: ocds-b5fd17-9d09b16a-e9cb-4a70-8b5a-5e0f9874bccd

## Description

The contract has been awarded through the Exception to Requirements of Competition in accordance with BMDC Contract Standing Orders\. There is a statutory duty upon local authorities to commission independent advocacy services\. The Independent complaints advocacy team provide support and information around raising concerns and complaints about care and treatment received from the NHS

## Related contract awards

- [MW13297 - Email newsletter distribution](/contracts/ocds-b5fd17-8bc1da0b-6f7d-4ddd-b10e-4e64e8d46a31): City of Bradford Metropolitan District Council
- [Collection and Safe Processing of Various Hazardous Chemical Waste](/contracts/ocds-b5fd17-f641a6db-37b1-4649-b3d6-ae13763ef60f): City of Bradford Metropolitan District Council
- [Foot and Cycling Bridge Walkway Construction \(Steeton and Silsden\) Contract](/contracts/ocds-b5fd17-5d73a909-fd04-4481-97d8-451f1fc7e259): City of Bradford Metropolitan District Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/f95c720e-8940-4794-bf50-217e18588147-692590)