# Independent Support Service for Complainants, Witnesses and their Families

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [General Medical Council \(GMC\)](/buyers/general-medical-council-gmc/contract-awards)
- Contract winner: [Victim Support](/contract-winners/victim-support/public-sector-contract-awards)
- Award value: £1
- Tender value: £1
- Award date: 12 September 2022
- Published: 3 January 2023
- Contract start: 1 January 2023
- Contract end: 31 December 2028
- Stage: awarded
- Procurement category: services
- Notice ID: eff8622a-410a-4f91-a06a-790a51165ae2-602594
- OCID: ocds-b5fd17-9c20b132-faa0-4f15-b5ab-e4e667dec0e4

## Description

We need an independent and confidential Independent Support Service \(ISS\) to provide emotional support by telephone to complainants, witnesses and their families who require support during \(and after\) an investigation\. The aim of this service is to improve levels witness/complainant engagement, confidence and satisfaction\. The independence and confidentiality of the service from the GMC is key\.

## Related contract awards

- [Lay Advocacy Services](/contracts/ocds-b5fd17-59035559-9d4d-4966-a7ad-917d81c2e1a7): General Medical Council \(GMC\)
- [Toxicology Services](/contracts/ocds-b5fd17-63b13d2d-c216-48d6-a3a8-dd3a67306eea): General Medical Council \(GMC\)
- [Primary Source Verification for Overseas Doctors](/contracts/ocds-b5fd17-6fc38c8d-f182-4aa7-a7c9-d9e187a10d41): General Medical Council \(GMC\)
- [Lot 4: Young People \(MoJ/OPCC Funding for STREET\)](/contracts/ocds-b5fd17-7cc049a2-6bc6-47d0-8ed9-5ba5aa81b2d8): Gloucestershire County Council
- [Lot 4: Young People - Further Competition 2021](/contracts/ocds-b5fd17-3289a03b-c33d-4089-b466-f97bca946585): Gloucestershire County Council
- [Independent Support Service for Witnesses, Referrers and Members of the Public](/contracts/ocds-b5fd17-19741ae7-aeae-40e3-be47-c8805eebcbdc): Nursing And Midwifery Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/eff8622a-410a-4f91-a06a-790a51165ae2-602594)