# The Provision of a Remote Support Tool on behalf of NHS Counter Fraud Authority

> A sourced UK public sector contract award published by N H S Shared Business Services.

## Key facts

- Buyer: [N H S Shared Business Services](/buyers/n-h-s-shared-business-services/contract-awards)
- Supplier: [Softcat PLC](/suppliers/softcat/public-sector-contract-awards)
- Award value: £23,350
- Tender value: £23,350
- Award date: 27 February 2026
- Published: 10 March 2026
- Contract start: 1 March 2026
- Contract end: 28 February 2029
- Stage: awarded
- Procurement category: services
- Notice ID: 90680bb4-2ff5-46aa-91ae-3a2ad6a46170-887520
- OCID: ocds-b5fd17-9bce3603-95b5-467b-9c82-146a97d90e62

## Description

The provision will provide improvements to the current screen sharing functionality within Microsoft Teams to provide remote support to users of the Technology Service Desk with the introduction of a dedicated remote-support tool\. Providing interaction directly with service-user devices remotely and provide additional functionality, effectiveness and streamlining to technical support capabilities by dedicated, service-specific features expected by a dedicated remote support tool\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/90680bb4-2ff5-46aa-91ae-3a2ad6a46170-887520)