# CO0423 Enterprise Service Management Solution

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Essex County Council](/buyers/essex-county-council/contract-awards)
- Tender value: £1,500,000
- Published: 16 August 2024
- Planned start: 10 March 2025
- Planned end: 9 March 2030
- Stage: open_tender
- Procurement category: services
- Notice ID: 346f102a-bd7b-48d9-b769-584ff07060c5-777994
- OCID: ocds-b5fd17-99c5f2a5-dbb6-4fa2-ace0-c2ad8c1695da

## Description

The Authority is seeking to procure a commercial off the shelf Enterprise Service Management Solution\. The Technical Requirement Document and Specification have been based on a review of the existing solution as well as, high-level and detailed requirements captured in workshops and meetings with internal business representatives and IT subject matter experts\. The purpose of this requirement is to ensure that the Authority is supported by the best technology in its day to day operations\. The Solution must be intuitive and easy for both service providers and self-service users whilst enabling efficiencies and improvements through automation and integration\. The Authority requires a customer-focused and commercially aware service management approach which will enhance the overall experience for all employees, enabling them to realise business outcomes with fewer IT-related or service limitations\.

## Related contract awards

- [NDORS Booking System](/contracts/ocds-b5fd17-652764a5-9885-4560-87b1-3ad5260098b7): ESSEX COUNTY COUNCIL
- [Subscription Based Research Services](/contracts/ocds-b5fd17-f776f94c-afa5-4342-ada4-0d138edbd792): ESSEX COUNTY COUNCIL
- [CO0346 Employee Assistance Programme](/contracts/ocds-b5fd17-a93a9b88-f390-429a-afc6-5837332dd27e): Essex County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/346f102a-bd7b-48d9-b769-584ff07060c5-777994)