# High Intensity User Service

> A sourced UK public sector contract award published by NHS Kernow Clinical Commissioning Group.

## Key facts

- Buyer: NHS Kernow Clinical Commissioning Group
- Tender value: £788,016
- Published: 7 October 2021
- Contract start: 1 March 2022
- Contract end: 29 February 2024
- Stage: open_tender
- Procurement category: services
- Notice ID: f05b4542-1c84-4d0a-b4a4-98f6ccd03d29-475018
- OCID: ocds-b5fd17-9953f99b-74ff-4a48-a713-a39b8cf9c47f

## Description

NHS Kernow Clinical Commissioning Group are looking to commission the following: Effectively manage, support, coordinate, and signpost high intensity users \(HIU\) of the South Western Ambulance Service NHS Foundation Trust \(SWASFT\), the integrated urgent care service \(IUCS\), Royal Cornwall Hospitals NHS Trust and University Hospitals Plymouth NHS Trust, frequent emergency department attenders and admissions within the NHS Kernow Clinical Commissioning Group \(NHS Kernow\) footprint\. Establish, utilise, and coordinate multi-agency and existing professional services to reduce 999 frequent callers, in line with the demand management modelling and trajectory as set out in the HIU workstream\. This will be achieved through integration and co-ordination with community and acute trusts, through participation in multi-disciplinary teams and cross organisational working with the voluntary and community sector as appropriate\. Demonstrate an increased capacity and productivity in workload on unscheduled care services and the wider health economy resulting from fewer 999 calls \(which otherwise would have attended emergency department and resulted in an admission\)\. Safely manage and coordinate the vulnerable and demanding nature of the user group using multi-agency support and the volunteer sector\. Provide fertile commissioning intelligence across all providers and, in doing so, lower the stigma associated with HIUs\. Coordinate a replicable service which can be integrated and managed over the long term across other providers\.

## Related contract awards

- [High Intensity User Service](/contracts/ocds-b5fd17-daab9b90-5d27-4623-99df-43dcc3e2cf2f) — NHS Kernow Clinical Commissioning Group
- [Cornwall Council and NHS Kernow care home contract](/contracts/ocds-b5fd17-ba453593-06d6-4688-b524-db057a288dd1) — NHS Kernow Clinical Commissioning Group
- [Contract Finder duplicate ad - Application for a Care Home Contract](/contracts/ocds-b5fd17-5e085816-36cd-442f-9cc8-a80214537001) — NHS Kernow Clinical Commissioning Group
- [NHS Kernow Community Termination of Pregnancy Service](/contracts/ocds-b5fd17-5b8f3735-ed4f-4112-8cc1-64b74526f2c1) — NHS Kernow Clinical Commissioning Group
- [CA18374 - Kirklees College - Vending Machines](/contracts/ocds-b5fd17-d2435ff5-f177-48b2-a030-685e87285f36) — Kirklees College
- [RA360101 - CONSTRUCTION OF NEW OFFICE SPACE](/contracts/ocds-b5fd17-c8b011dd-bfaf-4a3b-8cef-51a5e5dc1190) — Betsi Cadwaladr University Health Board
- [RA360100 - PHW WINTER GRITTING](/contracts/ocds-b5fd17-5cf6b5bb-63d4-4984-b046-81114d0ac2fa) — Betsi Cadwaladr University Health Board
- [RA360097 - Floor Power & Data Cabling](/contracts/ocds-b5fd17-373366e5-2dbf-42f9-a6ef-ade0c52450a3) — Betsi Cadwaladr University Health Board
- [Cycle Training Services](/contracts/ocds-b5fd17-725a2693-bd9b-4e2c-89c8-9b807c5ad4c2) — London Borough of Southwark
- [Pre Employment Screening](/contracts/ocds-b5fd17-b9bbb675-8670-474b-984e-7194e7b5c534) — STUDENT LOANS COMPANY LIMITED
- [EPR Implementation Delivery Partner - Business Change Services](/contracts/ocds-b5fd17-4cb101a3-0ebf-4a2e-a25b-2ae3c8ad35a1) — United Lincolnshire Teaching Hospitals NHS Trust
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-72db28b1-c882-4e40-8470-acd916a51a98) — East Sussex County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/f05b4542-1c84-4d0a-b4a4-98f6ccd03d29-475018)