Contact Centre System
Contract Details
- Tender Value
- £220,000
- Stage
- Open Tender
- Published
Timeline
Description
ForHousing's current contact centre solution includes several systems and service providers. We are looking to procure and implement a new fully integrated, modern, cloud-based Contact Centre as a Service (CCAAS) system with associated license and support agreement. ForHousing are seeking a supplier who can deliver and configure a CCAAS system based on our documented process designs and system requirements. The system and associated support agreement should be implemented no later than 31st May 2023, so bidders must factor that in when considering whether to bid. It is envisaged that the ForHousing Contact Centre as a Service System Contract will last for a period of 3 years, with an option to extend for a further 1 year, subject to the rights of termination contained in the Contract.
Related Contracts
From This Buyer
- Responsive repairs and maintenance and grounds maintenance
£300,000,000 ·
- Gas Servicing and Repairs
£60,000,000 ·
- Responsive repairs and maintenance and grounds maintenance
£300,000,000 ·
- Gas Servicing and Repairs
£60,000,000 ·
From This Supplier
- SDA Capability Map 2026 update
- Artificial Intelligence as a Service Delivery Partner - Early Engagement Notice
- Taxi and MPV (1-8 seats) Passenger Assistant - Taxi and MPV (1-8 seats) Passenger Assistant
- CA18415 - RFQ2026/33 - NMANDD PEACEPLUS Thriving Together PEACEPLUS 3.2 Creative Cultures After school
In This Category
- Workplace Experience Survey and Analytics
£3,000,000 ·
- Provision of Adjudication Support
£18,000 ·
- SEN20257-SEN-TAXI-Leicester College Freemens Park Campus
£6,240 ·
- QHL120 09:00 2026-09-03 Bury St Edmunds to Sunflower SEND Hub, Haverhill - 4-seater Vehicle and a Passenger Assistant required - AWARD
£28,494 ·
Ref: 5e01f2cd-4356-4e00-a340-2d027c6f1fb8-597957 · Sourced from Contracts Finder
View source notice