# Technology: Lot 1 - Business telephony and Contact centre; Lot 2 - CRM & Mobile

> A sourced UK public sector contract award published by Hanover Housing Association.

## Key facts

- Buyer: Hanover Housing Association
- Supplier: [Amillan Ltd](/suppliers/amillan/public-sector-contract-awards)
- Award value: £440,000
- Tender value: £440,000
- Award date: 24 August 2017
- Published: 10 October 2017
- Contract start: 1 October 2017
- Contract end: 30 September 2027
- Stage: awarded
- Procurement category: services
- Notice ID: f2879a86-20f0-44f1-a2b0-efa5e12bf57d-175560
- OCID: ocds-b5fd17-97ce40b7-552d-4cc2-a3a5-0d3a6fe68997

## Description

CONTRACT AWARD NOTICE Note: Only Lot 1 was awarded\. Lot 2 is to be re-tendered\. THIS IS AN AWARD NOTICE - the tender process has concluded Hanover wishes to engage with suppliers of technology to support its business telephony, contact centre, customer relationship management and mobile working objectives\. Hanover sees the relationship to be one for long term partnership working together to develop solutions to improve the services it offers to its current and future customers\. This tender will be for the procurement of solutions across two lots: 1\. Business Telephony & Contact Centre 2\. Customer Relationship Management \(CRM\) & Mobile Working\. Suppliers are able to bid for one or both lots demonstrating their ability to meet Hanover's requirements\.

## Related contract awards

- [HHA 567 - Re-assurance Support Service at Pemberley Place](/contracts/ocds-b5fd17-5510e9cf-55f9-4589-9d5d-39955fc43fee) — Hanover Housing Association
- [Hanover Housing Planned Asset Maintenance & Investment works](/contracts/ocds-b5fd17-e2823da9-b484-42d3-9a85-f4f4ba2f909e) — Hanover Housing Association
- [Hanover Insurance 2018 Contract Finder Opportunity \(HHA-485\)](/contracts/ocds-b5fd17-ed9b94b5-88e7-44df-a923-a5fece673c30) — Hanover Housing Association
- [Cloud-based Customer Relationship Management \(CRM\) & Mobile Technology](/contracts/ocds-b5fd17-c03dbaef-6a28-44ea-95db-8a9ab3799f7f) — Hanover Housing Association
- [Provision of Telephony Software System- Cloud Contact Centre](/contracts/ocds-b5fd17-2233f901-fea6-4a9f-ab68-615f10259d1b) — Folkestone and Hythe District Council
- [Telephony Service & SIP](/contracts/ocds-b5fd17-21a34f00-fd16-4a2a-81d4-fc16293ec653) — Futures Housing Group
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-c807205b-b095-4dad-80ed-5eb64a2885e7) — East Sussex County Council
- [Oracle Fusion Enterprise Software](/contracts/ocds-b5fd17-b94faf4e-06c9-470e-af64-acbf9a5af410) — DEPARTMENT OF HEALTH AND SOCIAL CARE
- [National Roads Telecommunications Service 3 \(NRTS3\) Independent Assurance Review](/contracts/ocds-b5fd17-4a336c05-e4fd-4530-86b6-b037c17f1acd) — National Highways Limited
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-63f8a7e1-2c91-4e8e-a7e9-fb3b7b757186) — East Sussex County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/f2879a86-20f0-44f1-a2b0-efa5e12bf57d-175560)