# Provision of Service Desk Software for West Midlands Fire Service

> A sourced UK public sector contract award published by West Midlands Fire Service.

## Key facts

- Buyer: [West Midlands Fire Service](/buyers/west-midlands-fire-service/contract-awards)
- Supplier: [Freshworks Inc](/suppliers/freshworks/public-sector-contract-awards)
- Award value: £309,840
- Tender value: £309,840
- Award date: 1 May 2025
- Published: 9 July 2025
- Contract start: 14 May 2025
- Contract end: 13 May 2028
- Stage: awarded
- Procurement category: services
- Notice ID: db07010f-07b1-48cb-9d4d-abda61d47798-853603
- OCID: ocds-b5fd17-97875248-d244-460d-a2a0-0eaff2e3ef08

## Description

Provision of FreshWorks ITSM Service Desk Software for West Midlands Fire Service

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/db07010f-07b1-48cb-9d4d-abda61d47798-853603)