# Contact Service Centre

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [NUCLEAR DECOMMISSIONING AUTHORITY](/buyers/nuclear-decommissioning-authority/contract-awards)
- Contract winner: [Arvato](/contract-winners/arvato/public-sector-contract-awards)
- Award value: £1,400,516
- Tender value: £1,400,516
- Award date: 14 September 2020
- Published: 30 September 2020
- Contract start: 14 September 2020
- Contract end: 13 September 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 7d03e0f2-0a06-4773-99cb-71f6c09a2f07-384302
- OCID: ocds-b5fd17-974b799b-9d5c-4b52-8fd0-710af00b90bb

## Description

Radioactive Waste Management conducted a Further Competition from the CCS Framework RM3815, for the successful contractor to provide a Contact Service Centre to Radioactive Waste Management\. The Supplier will provide the necessary resource, systems, expertise, behaviours and cultural alignment to successfully deliver a Contact Service Centre to RWM\.

## Related contract awards

- [NDA Unified Communications and Connectivity Services 2026-2029](/contracts/ocds-b5fd17-e1159ca4-c614-4da1-98bf-e43cbe0eac1c): Nuclear Decommissioning Authority
- [NDA/C17430/15 - NDA Legacy Waste Cave 5](/contracts/ocds-b5fd17-19171ff0-7c7f-450b-b2e4-84b48ab44f76): Nuclear Decommissioning Authority
- [GK26-11 - In-active Drying Trials of AGR Slotted Cans \(Investigating Impact of Caustic Dosing and Carbon Deposits\)](/contracts/ocds-b5fd17-8f91304b-cef3-4794-b714-e7512eafbe9c): Nuclear Decommissioning Authority
- [Customer Engagement Centre Modification Notice](/contracts/ocds-b5fd17-ae81683d-22cf-41e5-8e70-5a9c48151281): Department for Education
- [The Provision of Commercial Finance FVRA Service for Crown Commercial Service](/contracts/ocds-b5fd17-d17d054c-8886-438d-8c73-86c7c7b15322): Crown Commercial Service
- [Provision of Legacy ICT & Migration Services](/contracts/ocds-b5fd17-6b728a1c-4746-4061-a5b3-9a343e62d84e): H M Revenue & Customs

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/7d03e0f2-0a06-4773-99cb-71f6c09a2f07-384302)