# Water Affordability Customer Research 2024

> A sourced UK public-sector contract award published by Consumer Council for Water.

## Key facts

- Public buyer: [Consumer Council for Water](/buyers/consumer-council-for-water/contract-awards)
- Tender value: £70,000
- Published: 3 June 2024
- Contract start: 22 July 2024
- Contract end: 31 December 2024
- Stage: open_tender
- Procurement category: services
- Notice ID: d54c668e-e319-4390-8eb1-670f4edc3bb4-756127
- OCID: ocds-b5fd17-96e87b53-2505-4717-8edf-7829499965de

## Description

There will be two elements to the customer research: - Quantitative research with a representative sample of household water customers to: understand the prevalence of difficulties in being able to afford to pay water bills and associated behaviours and consequences\. explore levels of awareness of available support and willingness to seek such help\. - Depth research to zoom in on the experiences of low income households, to provide richer insights on the challenges they face in paying their water bills and in managing their household budgets\. Additional information: Documents are available via the Bravo Solutions e-tendering platform\. URL given below\. All bids and communications must be submitted through this portal\.

## Related contract awards

- [Outsourced Contact Centre Renewal](/contracts/ocds-b5fd17-14ef5f45-8b94-44a4-ae6e-3f7a02c31c43): Consumer Council for Water
- [Water Affordability Customer Research 2024](/contracts/ocds-b5fd17-bbad6a2f-ae5b-4668-88a9-f7a2ee9b050c): Consumer Council for Water
- [Consumer water Panels - early market engagement](/contracts/ocds-b5fd17-13007873-179a-468e-9f21-4bdaa46980bf): Consumer Council for Water
- [Radford House - Internal Refurbishment \(Change of Use\)](/contracts/ocds-b5fd17-22c262e6-9f52-43d3-9054-6fec036fe46d): Ramsgate Town Council
- [MOPAC London Victim and Witness Service: Pan-London Domestic Abuse Service \(952\)](/contracts/ocds-b5fd17-34d96e76-de9c-43bc-b600-5cf33478a690): Mayor's Office for Policing and Crime
- [Taxi and MPV \(1-8 seats\) - Taxi and MPV \(1-8 seats\)](/contracts/ocds-b5fd17-4b3f5f7d-9963-4085-b6b5-0e7fc9ed486a): East Sussex County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/d54c668e-e319-4390-8eb1-670f4edc3bb4-756127)