# Contact Centre As A Service

> Pre-procurement notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Teignbridge District Council](/buyers/teignbridge-district-council/contract-awards)
- Published: 6 October 2023
- Stage: pre_procurement
- Notice ID: 8ed5a216-ec11-40b2-b0a9-7017e72161ab-686985
- OCID: ocds-b5fd17-964ddcad-bab5-440a-a4c5-ec8580b28c9a

## Description

As part of this ongoing programme of IT system compatibility, Strata are currently working with the specified organisations to review their current Contact Centre needs and requirements and wish to connect with Suppliers and their systems currently available to the Public Sector\. Strata are undertaking this Soft Market Test \(SMT\) to understand system availability, functionality, and digital direction, along with potential associated costs and timescales if change is required\. This paper outlines the current usage and potential future requirements of a replacement Contact Centre as a Service solution at the specified organisations\. A detailed specification will be developed if the authorities decide to proceed with going to the market and will be released as part of a fully compliant procurement process\.

## Related contract awards

- [Consultancy Service for coastal assets across SW for South West Coastal Monitoring\.](/contracts/ocds-b5fd17-be998bb6-c69a-4dbe-bf16-f74b8ea01846): Teignbridge District Council
- [Executive Lead South West Regional Coastal Monitoring Programme - Contracted to Red Snapper Recruitment \(Exe Act Ltd deliver this for them\)](/contracts/ocds-b5fd17-fad40ed3-9228-4473-86bc-7055e5577f5c): Teignbridge District Council
- [Coastal Asset Inspections Work Package CAISW03](/contracts/ocds-b5fd17-2025db69-9da0-475c-b815-54f70a11aa9f): Teignbridge District Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/8ed5a216-ec11-40b2-b0a9-7017e72161ab-686985)