# Telecare Monitoring System \(Software\)

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: Hanover Housing Association
- Contract winner: Volt Delta International
- Award value: £430,000
- Tender value: £150,000
- Award date: 15 August 2017
- Published: 10 October 2017
- Contract start: 1 October 2017
- Contract end: 30 September 2022
- Stage: awarded
- Procurement category: services
- Notice ID: 2379c4a6-ee0b-428a-a227-fa0fad12847e-175502
- OCID: ocds-b5fd17-9602192d-7bfe-424a-a883-2b9573a81433

## Description

CONTRACT AWARD NOTICE Hanover on Call \(HOC\) is seeking to upgrade its existing telecare monitoring system to achieve the following outcomes: • Alignment with Hanover's telephony and data centre infrastructure requirements as we relocate our office in 2018; • Providing modern ways of working in line with current industry standards with a greater level of automation for HOC agents and support team; • It future proofs the service to enable the service to expand to provide services to 3rd parties\. The contract is for 3 years with the option to extend for one year plus one year\. \(Maximum of 5 year term\)

## Related contract awards

- [Technology: Lot 1 - Business telephony and Contact centre; Lot 2 - CRM & Mobile](/contracts/ocds-b5fd17-97ce40b7-552d-4cc2-a3a5-0d3a6fe68997): Hanover Housing Association
- [Catering at Badminton Gardens, Bristol - Contracts Finder Award Notice](/contracts/ocds-b5fd17-6bfc5edf-55df-475d-9f30-f7852e0313e0): Hanover Housing Association
- [Supply of Natural Gas for Hanover Housing Association](/contracts/ocds-b5fd17-beba5b13-adc9-11e6-9901-0019b9f3037b): HANOVER HOUSING ASSOCIATION

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/2379c4a6-ee0b-428a-a227-fa0fad12847e-175502)