# Service Desk Management System

> A sourced UK public sector contract award published by Nacro.

## Key facts

- Buyer: Nacro
- Tender value: £36,000
- Published: 20 September 2019
- Contract start: 4 November 2019
- Contract end: 3 November 2022
- Stage: open_tender
- Procurement category: services
- Notice ID: 52250121-f0d4-4eb2-a6d9-1c375c67eea6-315204
- OCID: ocds-b5fd17-95b70e9a-e4b7-431d-8163-76702647fc42

## Description

Nacro is seeking to procure a Service Desk Management System which meets the needs of our HR and ICT Teams\. Currently ICT uses Spiceworks to manage their requests for service; HR does not currently utilise software to manage requests for service\. Although the HR and ICT Teams will be using the System independently, there are common workflows, such as the starters, leavers and movers process, where both teams will be working on the same ticket\. Additional information: Responses to questions raised\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/52250121-f0d4-4eb2-a6d9-1c375c67eea6-315204)