# Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service\. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support\.

> A sourced UK public sector contract award published by Platform Housing Group.

## Key facts

- Buyer: [Platform Housing Group](/buyers/platform-housing-group/contract-awards)
- Supplier: Mango Direct Marketing Ltd
- Award value: £246,240
- Tender value: £550,000
- Award date: 12 December 2024
- Published: 12 December 2024
- Contract start: 1 March 2025
- Contract end: 28 February 2028
- Stage: awarded
- Procurement category: services
- Notice ID: 56c24443-aa9c-40de-8964-c89cda7f46a1-810471
- OCID: ocds-b5fd17-957f7926-bea7-427e-8c80-0b8550fa71ea

## Description

Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service\. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support\.

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- [Tender for provision of Out of Hours call monitoring](/contracts/ocds-b5fd17-1e55b704-d2a2-44c3-ae9c-c636bddb9fc5) — LiveWest Homes Limited
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-c807205b-b095-4dad-80ed-5eb64a2885e7) — East Sussex County Council
- [Oracle Fusion Enterprise Software](/contracts/ocds-b5fd17-b94faf4e-06c9-470e-af64-acbf9a5af410) — DEPARTMENT OF HEALTH AND SOCIAL CARE
- [National Roads Telecommunications Service 3 \(NRTS3\) Independent Assurance Review](/contracts/ocds-b5fd17-4a336c05-e4fd-4530-86b6-b037c17f1acd) — National Highways Limited
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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/56c24443-aa9c-40de-8964-c89cda7f46a1-810471)