# Customer Strategy Delivery Partner

> A sourced UK public sector contract award published by The Royal Borough of Kingston upon Thames.

## Key facts

- Buyer: [The Royal Borough of Kingston upon Thames](/buyers/the-royal-borough-of-kingston-upon-thames/contract-awards)
- Supplier: [31ten Consulting Ltd](/suppliers/31ten-consulting/public-sector-contract-awards)
- Award value: £298,015
- Tender value: £298,015
- Award date: 26 January 2022
- Published: 17 February 2022
- Contract start: 1 February 2022
- Contract end: 31 October 2022
- Stage: awarded
- Procurement category: services
- Notice ID: 2d3eb8a3-1702-4a90-b4da-b9bcffd61ff5-511023
- OCID: ocds-b5fd17-9577d4c7-05d6-4c38-8eb0-ffed7fae27e8

## Description

The Customer Fulfillment Programme is one of the key priorities in the transformation programme with the appointment of a delivery partner vital in supporting the Council to deliver significant savings\. With the aim to significantly redesign and reimagine these services so they; better meet resident needs; are digital by default and are; as efficient as possible in line with the borough's wider vision for Transformation\. A mini-competition was held under Lot 1 - Business Services of the ESPO 664\_21 Consultancy Services framework\. The contract award is for a 9 month duration\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/2d3eb8a3-1702-4a90-b4da-b9bcffd61ff5-511023)