# FIRST LINE OUT OF HOURS SERVICE DESK

> A sourced UK public sector contract award published by MCA - Maritime and Coastguard Agency.

## Key facts

- Buyer: [MCA - Maritime and Coastguard Agency](/buyers/mca-maritime-and-coastguard-agency/contract-awards)
- Supplier: [XMA LIMITED](/suppliers/xma/public-sector-contract-awards)
- Award value: £194,056
- Tender value: £194,056
- Award date: 19 May 2026
- Published: 28 July 2026
- Contract start: 19 May 2026
- Contract end: 19 May 2028
- Stage: awarded
- Procurement category: services
- Notice ID: 5c8401c3-6f98-427b-9ffd-8a67b339df92-908574
- OCID: ocds-b5fd17-9542d1e0-9c14-4dd0-a48d-eaed0f6d5194

## Description

The IT Service Desk requires an Out-of-Hours service operating seven days a week, covering 17:00-07:00 on weekdays, and providing full 24-hour coverage across weekends and bank holidays, totalling 365 days a year\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/5c8401c3-6f98-427b-9ffd-8a67b339df92-908574)