NewLive
Understanding the Customer 2026 -2029
£990,000
National Highways LimitedIpsos Mori UK Limited
services
Contract Details
- Tender Value
- £990,000
- Stage
- Live
- Published
- Awarded
Timeline
Awarded
Disclosed
Start
End
Description
This programme offers National Highways the capability of a relatively quick turnaround research, designed to support and inform tactical customer related operational or policy related decision making. The research undertaken within the UtC programme provides understanding, context, rationale, and recommendations to improve customer service delivery, in alignment to our Customer Service Strategy, KPIs, PIs and Commitments.
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