# Generative AI for customer contact - Enabling Phase

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [DEFRA](/buyers/defra/contract-awards)
- Contract winner: [Methods Business and Digital Technology Ltd\.](/contract-winners/methods-business-and-digital-technology/public-sector-contract-awards)
- Award value: £133,875
- Tender value: £133,875
- Award date: 31 July 2025
- Published: 31 July 2025
- Contract start: 4 August 2025
- Contract end: 6 October 2025
- Stage: awarded
- Procurement category: services
- Notice ID: 50911725-3636-48c4-a76f-24be7e5f20e0-857089
- OCID: ocds-b5fd17-94e9781a-ae4a-40c4-ba97-0a79db6d05a1

## Description

A 9-week project to build the foundations for a project to evaluate the effectiveness of Generative AI for three live use cases, in order to build robust evidence to support future investment

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/50911725-3636-48c4-a76f-24be7e5f20e0-857089)