# RBGKEW/708 ITSM \(Service Desk Tool\)

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [ROYAL BOTANIC GARDENS, KEW](/buyers/royal-botanic-gardens-kew/contract-awards)
- Contract winner: HORNBILL SYSTEMS LIMITED
- Award value: £145,000
- Award date: 17 October 2019
- Published: 7 January 2020
- Contract start: 1 November 2019
- Contract end: 31 October 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 864cffa3-0165-493a-838c-292ea1c644b6-335482
- OCID: ocds-b5fd17-94a12cd9-16ef-4f48-a0f6-119b6135e642

## Description

RBG Kew is looking for a solution that supplies ITIL modules, Incident, Problem, Request Fulfilment, Change and Asset management as the main core modules, with an option of Release, Analytics and Contract Management\.

## Related contract awards

- [RBGKEW1398 - Fungarium Sequencing Project Phase 2](/contracts/ocds-b5fd17-d77de6aa-703c-4280-ac20-029d5ba74b2f): Royal Botanic Gardens, Kew
- [RBGKEW1378 - Market Research Framework](/contracts/ocds-b5fd17-7762a60d-682f-4802-8da0-64f435875ad8): Royal Botanic Gardens, Kew
- [GB-LONDON: RBGKEW1371 - Fungarium Sequencing Project Phase 1](/contracts/ocds-b5fd17-a0c99d0d-2a75-43f9-825f-8fdec2b96082): Royal Botanic Gardens, Kew
- [Extended Contract: Hornbill Service Desk Tool](/contracts/ocds-b5fd17-12293b23-206b-4091-9613-7b81101c5494): The Charity Commission For England And Wales
- [Cloud-based workflow automation and collaboration platform](/contracts/ocds-b5fd17-5d064e5a-6610-41da-b0be-925e278b290a): The Queen Elizabeth Hospital King's Lynn Nhs Foundation Trust

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/864cffa3-0165-493a-838c-292ea1c644b6-335482)