# Consumer Experience of Broadband Switching

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [OFCOM](/buyers/ofcom/contract-awards)
- Contract winner: Critical Research Ltd\.
- Award value: £55,433
- Tender value: £55,433
- Award date: 3 September 2026
- Published: 14 September 2026
- Contract start: 9 September 2026
- Contract end: 31 January 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 24527d03-8cc6-4d86-a5e1-d249519a7139-913898
- OCID: ocds-b5fd17-93e230e5-451a-4357-8c0b-357873e597aa

## Description

To conduct quantitative consumer research to explore experiences of switching or renewing fixed broadband services as standalone or part of a bundled package\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/24527d03-8cc6-4d86-a5e1-d249519a7139-913898)