# Customer Relationship and Case Management \(CRCM\) Solution - AWARD

> A sourced UK public sector contract award published by The Riverside Group Limited.

## Key facts

- Buyer: [The Riverside Group Limited](/buyers/the-riverside-group-limited/contract-awards)
- Supplier: Homeless Link
- Award value: £0
- Award date: 12 January 2024
- Published: 12 January 2024
- Contract start: 2 October 2023
- Contract end: 1 October 2028
- Stage: awarded
- Procurement category: goods
- Notice ID: f19b65f2-6b1e-4b22-8491-3d0e1adf8142-713464
- OCID: ocds-b5fd17-9379c2ad-9eba-439a-a086-6cd742d62609

## Description

The Riverside Group \(TRG\) are seeking to procure a strategic Customer Relationship and Case Management \(CRCM\) solution for use in effectively supporting operational delivery of care and support to customers nationwide\. The procurement documentation provides details concerning: o The aims, objectives and expected benefits associated with the CRCM solution o The current state systems landscape in Riverside Care and Support \(RCS\) o A high-level target CRCM solution vision which includes: o Capabilities and processes it is expected that the CRCM solution will enable - see Document B: Appendix 1 Capability and Process Lifecycle o A comprehensive set of functional and non-functional requirements to include details of target CRCM solution users - see Document B: Appendix 2 Please the procurement documentation available at https://in-tendhost\.co\.uk/theriversidegroup/aspx/Home

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/f19b65f2-6b1e-4b22-8491-3d0e1adf8142-713464)