# Oyster Cards Contact Handling Services

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [TRANSPORT FOR LONDON](/buyers/transport-for-london/contract-awards)
- Contract winner: [CAPITA PLC](/contract-winners/capita/public-sector-contract-awards)
- Award value: £11,500,000
- Tender value: £11,500,000
- Award date: 16 May 2025
- Published: 27 February 2026
- Contract start: 1 August 2025
- Contract end: 31 July 2029
- Stage: awarded
- Procurement category: services
- Notice ID: 099f7c25-2a21-4b55-a115-2fa6c6d0a71c-885643
- OCID: ocds-b5fd17-91d84afc-184f-47f3-9023-215af3c78bac

## Description

Awarded contract for the provision of Contact Handling Services, including a proportion of both telephony and written correspondence, for Transport for London's Oyster Card scheme\.

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- [Property Valuation Support](/contracts/ocds-b5fd17-978bdc4e-40dc-4ab6-9cb0-5e310f26cd9b): Durham County Council
- [Infrastructure Assessment and Delivery Plan - AWARD](/contracts/ocds-b5fd17-a7625b4f-ffdf-4e65-9ef3-183658b59427): West Oxfordshire District Council
- [RFE - Housing Management System](/contracts/ocds-b5fd17-f5688a2c-c3af-4ad9-ab68-73c7900278cf): Luton Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/099f7c25-2a21-4b55-a115-2fa6c6d0a71c-885643)