# Contact Centre Call Handling

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [The Arts Council England](/buyers/the-arts-council-england/contract-awards)
- Tender value: £40,000
- Published: 10 July 2017
- Planned start: 11 August 2017
- Planned end: 10 August 2021
- Stage: open_tender
- Procurement category: services
- Notice ID: c7c155f5-cde4-4a67-8764-f5f9decf0725-159319
- OCID: ocds-b5fd17-8f06dca4-8b24-45fb-8fa2-ccedf987d83e

## Description

Arts Council England are looking to procure the Enghouse Interactive Contact Centre solution to be integrated with our existing Cisco Call Manager system, thereby replacing our existing UCCX system\. The Enghouse solution will be used to handle customer interaction across a number of channels, including telephone, email and web chat\. Additional information: Documents are available via the Bravo Solutions e-tendering platform\. URL given below\. All bids must be submitted through this portal\. All queries regarding this event should also be submitted via the portals message board\. If you have difficulties accessing the portal then you should contact the Bravo helpline\. The number is on the portals welcome page\. The maximum contract value including VAT must not exceed £40,000 in the first contract year and £55,000 over the full contract duration of 4 years\.

## Related contract awards

- [GB-Manchester: ACE 733 GCA - Community Voice Engagement Exercise](/contracts/ocds-b5fd17-b72c43a5-a6fd-4956-8f3c-1260eccd5d84): Arts Council England
- [GB-Manchester: ACE 636 ITT - Collections Care Adviser to Government Indemnity Scheme](/contracts/ocds-b5fd17-f9c01a9e-57e1-431c-8eb9-d566eb33542f): Arts Council England
- [GB-Manchester: ACE 683 CCS - Senior Recruitment Campaign for Midlands Area Director](/contracts/ocds-b5fd17-c30f2424-3b82-4524-a8da-62399ff36313): Arts Council England

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c7c155f5-cde4-4a67-8764-f5f9decf0725-159319)