# Revenues & Benefits IT processing core system

> A sourced UK public sector contract award published by London Borough of Waltham Forest.

## Key facts

- Buyer: [London Borough of Waltham Forest](/buyers/london-borough-of-waltham-forest/contract-awards)
- Supplier: [Capita Business Services Ltd](/suppliers/capita-business-services/public-sector-contract-awards)
- Award value: £0
- Award date: 29 August 2025
- Published: 27 January 2026
- Contract start: 1 September 2025
- Contract end: 31 August 2032
- Stage: awarded
- Procurement category: services
- Notice ID: 2fa56aa6-a1d3-455b-8216-301cc3eacad4-880976
- OCID: ocds-b5fd17-8ead5d6c-c0f5-4545-9dcf-443bdfc3bc51

## Description

Revenues & Benefits software solution is the primary IT system that support the full end-to-end administration of, via wide ranging functions and processes across multiple contact channels, resident accounts & cases within the borough for:\\r • billing, collection and enforcement for Council Tax, National Non-Domestic Rate \(Business Rates\), Business Improvement Districts \(BIDs\), Housing Benefit Overpayments\\r • entitlement, assessment, and payment of Housing Benefit, Council Tax Support, Discretionary Housing Payment, Discretionary Council Tax Hardship and Local Welfare Assistance\\r • entitlement assessment of Free School Meals\\r Customer Resolution Centre and Business Support staff access MRI Revenues & Benefits on a permissioned basis for a subset of administration activities specific to their own roles & responsibilities\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/2fa56aa6-a1d3-455b-8216-301cc3eacad4-880976)