# SOFT MARKET TEST - Customer Service IT Solution Melton Borough Council

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Welland Procurement](/buyers/welland-procurement/contract-awards)
- Published: 12 April 2024
- Planned start: 1 April 2025
- Planned end: 31 March 2030
- Stage: open_tender
- Procurement category: services
- Notice ID: 2cbf23ff-4b03-4fe8-ae97-9865063d840e-740584
- OCID: ocds-b5fd17-8dea48b2-d417-410f-b4c3-6e02abb188ac

## Description

The Council would like to hear from suppliers of IT solutions in relation to a customer service journey, to be used by the Customer Services team at Melton Borough Council\. The Council is open to how this new provision could be delivered, including different solutions that may be available, how the service could be improved with innovation and what can be provided on a long-term basis\. Please log on to ProContract e-procurement portal and search for project reference DN719405 for further information\. https://procontract\.due-north\.com/Register

## Related contract awards

- [MBC-1650 DIGITAL POST ROOM](/contracts/ocds-b5fd17-586167a3-5f7f-4d51-bcf8-c718bd572b4f): Welland Procurement
- [MBC-1515 Gretton Court, Wilton Court and Bradgate Flats Lift Works](/contracts/ocds-b5fd17-ff3e1869-112c-494f-8cd0-af4cba67f558): Welland Procurement
- [BASSETLAW DISTRICT COUNCIL CLEANING CONTRACT FURTHER COMPETITION UNDER ESPO TOTAL CLEANING SERVICE SOLUTIONS, 263\_25 LOT 1](/contracts/ocds-b5fd17-331af483-257e-4185-9647-368f4e649741): Welland Procurement

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/2cbf23ff-4b03-4fe8-ae97-9865063d840e-740584)