# Project to Manage a Service Management Toolkit

> A sourced UK public sector contract award published by POLICE DIGITAL SERVICE.

## Key facts

- Buyer: [POLICE DIGITAL SERVICE](/buyers/police-digital-service/contract-awards)
- Supplier: [Illuminet Solutions Ltd](/suppliers/illuminet-solutions/public-sector-contract-awards)
- Award value: £111,252
- Tender value: £92,710
- Award date: 31 March 2024
- Published: 10 May 2024
- Contract start: 1 April 2024
- Contract end: 30 September 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 75d3b5bb-f26c-43d8-bf15-4803da66c6fc-749975
- OCID: ocds-b5fd17-8dce0e37-db7c-438d-a113-93b610fd4269

## Description

A modern cloud-based solution for IT Service Management lays the foundation for digital transformation, which is exactly the direction Police Digital Service \(PDS\) wish to strive towards\. In doing so PDS require the tools to be able to facilitate such a transformation\. PDS's current processes are fragmented and aren't captured within in one tool, which is increasing the difficulty to identify and resolve incidents\. PDS have procured the ServiceNow platform to streamline and modernise incident and configuration management, this now requires implementation and project managing\.

## Related contract awards

- [Training Course](/contracts/ocds-b5fd17-7a0efab6-3ec5-4134-9f12-92b4456637a5) — POLICE DIGITAL SERVICE
- [Machine Learning L6 Apprenticeship](/contracts/ocds-b5fd17-b6b983b7-e1fa-4dc4-960c-2a3624b32d20) — POLICE DIGITAL SERVICE
- [People Advisor](/contracts/ocds-b5fd17-2ae86f6f-41c0-42d4-b4fd-68942b80735d) — POLICE DIGITAL SERVICE
- [Mentoring](/contracts/ocds-b5fd17-080d210b-aefd-4698-8e89-228e3c0f6bb0) — POLICE DIGITAL SERVICE
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-c807205b-b095-4dad-80ed-5eb64a2885e7) — East Sussex County Council
- [Oracle Fusion Enterprise Software](/contracts/ocds-b5fd17-b94faf4e-06c9-470e-af64-acbf9a5af410) — DEPARTMENT OF HEALTH AND SOCIAL CARE
- [National Roads Telecommunications Service 3 \(NRTS3\) Independent Assurance Review](/contracts/ocds-b5fd17-4a336c05-e4fd-4530-86b6-b037c17f1acd) — National Highways Limited
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-63f8a7e1-2c91-4e8e-a7e9-fb3b7b757186) — East Sussex County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/75d3b5bb-f26c-43d8-bf15-4803da66c6fc-749975)