# Contact Centre software

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Braintree District Council](/buyers/braintree-district-council/contract-awards)
- Contract winner: Netcall Technology Limited
- Award value: £164,393
- Tender value: £164,393
- Award date: 13 August 2026
- Published: 4 November 2026
- Contract start: 16 October 2026
- Contract end: 28 February 2030
- Stage: awarded
- Procurement category: services
- Notice ID: 2c74f37c-2179-4b0e-8f19-c6ce7ab440d7-920487
- OCID: ocds-b5fd17-8d26cb9d-34ca-4431-b5fc-a936a93ca4a6

## Description

Contact Centre Software x 40 agents with AI via GCA framework Back Office Software 2, ref RM6285\.

## Related contract awards

- [Enterprise Centre Refurbishment Works](/contracts/ocds-b5fd17-3ec97d7b-dbf6-4012-9fc4-fbef611ca81c): Braintree District Council
- [Delivery of Refurbishment Works at Multiple Sites](/contracts/ocds-b5fd17-c6fd6e0b-b691-4387-89b6-4c63bab9302b): Braintree District Council
- [HEATING SYSTEM UPGRADES](/contracts/ocds-b5fd17-d9addc5a-b96f-405d-a142-6f9c257941ce): Braintree District Council
- [Omni-Channel Customer Contact Platform](/contracts/ocds-b5fd17-a1dc716a-01bb-43ba-9aea-2e6ef51bd217): Bracknell Forest Borough Council
- [Support for the Netcall Liberty Contact Portal at PCH & the Contact Portal/Opera](/contracts/ocds-b5fd17-01dd9454-1426-42ed-bf82-a76f4765dd7d): North West Anglia NHS Foundation Trust
- [CST240 Contact Centre Telephony & Multi-Channel Solution & Associated Services - call-off from RM6285 GCA framework](/contracts/ocds-b5fd17-79dcf73e-9657-47e0-a173-af5a1d346f56): Derbyshire County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/2c74f37c-2179-4b0e-8f19-c6ce7ab440d7-920487)