United Kingdom-Birmingham: Grounds maintenance services (Waterloo Housing)

Description

The Contracting Authority owns and manages more than 329 general needs, sheltered and supported housing schemes in and around the East and West Midlands. In addition the Group has an active development and acquisition programme, and is currently in merger discussions with other Social Housing Providers based in the Midlands which may result in an increase in the number of schemes to be maintained. The Contracting Authority's mission is to create strong and sustainable communities where people flourish and they are committed to making a positive difference to people's lives. The quality of the Grounds Maintenance and Estates Services the Contracting Authority provides is therefore of paramount importance in ensuring customer satisfaction in the services they deliver. The Contracting Authority are seeking therefore to appoint Service Provider(s) on a geographical basis who can deliver Grounds Maintenance and Estates Services to the highest possible standards and can demonstrate to the satisfaction of the Contracting Authority a proven track record in the delivery of these services. Service Providers will be required to complete as part of their tender a financial and technical capacity and capability questionnaire (FTCCQ) and the evaluation of this FTCCQ will establish those companies that will be selected to have a financial and quality evaluation undertaken of their tender(s). Expressions of interest are welcome from not only suitable Service Providers but also social enterprises providing they are able to comply with the minimum levels for participation as set out herewith and in the FTCCQ. The successful Service Provider(s) must be able to show a commitment to providing effective services that provide value for money to the Group and its tenants and customers. The successful Service Provider(s) will need to have demonstrated a commitment to addressing welfare to work/worklessness, focussing on the young and long term unemployed on estates. The Contracting Authority will also be seeking to encourage the Service Provider(s) to engage with social enterprises in the delivery of services and will require the successful Service Provider(s) to cooperate with the Group in working towards a partnership approach to operating the service and managing the contracts. The Contract will be divided into 5 Lots, 3 based on the West Midlands and 2 based on the East Midlands, however Contractors will only be awarded a maximum of 2 Lots in the West Midlands and 1 Lot in the East Midlands. Additional information: All procurement documentation can be downloaded from: https://etenders.rand-associates.co.uk eTenders@Rand is Rand Associates Consultancy Services Ltd's e-procurement portal (the ‘Portal’) for downloading/submission of procurement documentation in respect of pre-qualification and tenders and communicating requests for and responses to clarification. All requests for procurement documentation, communications and submission of pre-qualifications and tenders must be made via the Portal, which can be accessed at https://etenders.rand-associates.co.uk by registering and creating an account. After creating an account, economic operators will receive an email with a link to activate their account. Once activated and logged in, economic operators will need the following code to register for the Tender Documentation: WHGGM2016. Economic operators may seek clarification where they consider any part of the documentation or any other aspect of this procurement is unclear. All queries and any clarification must be communicated using the secure email messaging function within the Portal, but to be received no later than 17:00 on 29.4.2016. This will provide an audit trail of all clarification requests and responses issued. It will not be possible to respond to any queries received after that stipulated date and time. Having registered and created an account it is the economic operators' responsibility to regularly monitor communications raised and issued through the Portal. Responses to requests for clarification will be communicated by Rand Associates Consultancy Services Ltd to all economic operators through the Portal secure email messaging system. The identity of the economic operator seeking clarification will not be disclosed to other economic operators. When uploading tender submission documentation, economic operators must be aware of any speed limitations of their internet connection, system configuration and general web traffic, etc. as these may impact on the time taken to complete the transaction. Uploading of submissions must be completed by the deadline closing date and time. Do Not wait until too near the closing time on the return date. The closing deadline for uploading completed tender submissions is 13:00 on 6.5.2016. Please note that the Portal will not permit submissions to be uploaded after the closing deadline. Submission documents will be visible to the representatives of the contracting authority and Rand Associates Consultancy Services Ltd only after the closing deadline. Should users have any queries or experience difficulties with the registration or download/upload system, they should contact the eTenders@Rand helpdesk by calling +44 (0)1737 225 077 (ask for Paul Dugdale or Jonathan Case) or email eTenders@rand-associates.co.uk

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