# WSCC - JS - Customer query management tool

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [West Sussex County Council](/buyers/west-sussex-county-council/contract-awards)
- Contract winner: DIGITAL INTERACTIVE LIMITED
- Award value: £60,000
- Tender value: £65,000
- Award date: 20 May 2022
- Published: 25 July 2022
- Contract start: 1 June 2022
- Contract end: 31 May 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 11d6f151-fac6-44bc-84f7-faa290802844-557535
- OCID: ocds-b5fd17-8be09339-841c-4c12-9dd7-f42bee61bd7c

## Description

Customer query management tool covering Freedom of Information requests, Subject Access Requests, complaints Call-off from G-cloud 12 Term 2yr \+ 1yr

## Related contract awards

- [WSCC Route 70024 - Burgess Hill to Merrywood House SM Campus - 1 Pas - NO PA](/contracts/ocds-b5fd17-5c64465c-b386-4c1c-a749-98270420d904): West Sussex County Council
- [WSCC Route 30022 - Ifield to Outdoor Animal-Facilitated Therapy Services - 2 Pas](/contracts/ocds-b5fd17-ec828a30-6dc5-4bef-8404-e2f6f4320978): West Sussex County Council
- [WSCC Route 4754 - Haywards Heath to GB Met, East Campus - 4 Seats, 1 Passenger](/contracts/ocds-b5fd17-b85bcf3b-779e-4cf9-81c6-b3ee1dc4ab7d): West Sussex County Council
- [Provision of Complaints System for Royal Borough of Kingston](/contracts/ocds-b5fd17-111f9fc1-b1cc-48cc-b50b-debc05adb575): The Royal Borough of Kingston upon Thames
- [P5822 Case Management Software](/contracts/ocds-b5fd17-b1f495f1-18d4-45a4-89e8-d9ad928b96fd): High Peak Borough Council & Staffordshire Moorlands District Council
- [Online cloud based solution for customer query management](/contracts/ocds-b5fd17-e44ab126-695e-44af-8f2f-41ac08cc0f70): West Sussex County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/11d6f151-fac6-44bc-84f7-faa290802844-557535)