# Provision of Market Research Services for Home Office Customer Services

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Crown Commercial Service](/buyers/crown-commercial-service/contract-awards)
- Contract winner: C M MONITOR \(BRITAIN THINKS\) LTD
- Award value: £1,344,000
- Tender value: £1,344,000
- Award date: 10 February 2024
- Published: 15 February 2024
- Contract start: 10 February 2024
- Contract end: 9 February 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 858aa0be-119e-4d7f-88ce-a5e3a5621c15-723773
- OCID: ocds-b5fd17-8b902fe7-c7d5-4f1e-9df4-5c4699fbf9d1

## Description

RM6126\\r Research and Insights\\r The provision of both qualitative and quantitative insight into customer journeys to gain an in-depth understanding, enable continual tracking, and improvement of the customers experience, at touchpoints along their journey

## Related contract awards

- [Construction Professional Services](/contracts/ocds-b5fd17-ef9d53d6-d412-4bf4-a5cc-856df493e69d): Crown Commercial Service
- [Audit and Assurance Services Two \(A&AS2\)](/contracts/ocds-b5fd17-134ddb7b-5d67-4256-819f-96af62f09e23): Crown Commercial Service
- [The Provision of Workday Licences](/contracts/ocds-b5fd17-bf5442b9-cd6a-45f9-8b27-72a80f29e560): Crown Commercial Service
- [PS24059 SMART DATA RESEARCH UK PUBLIC DIALOGUE](/contracts/ocds-b5fd17-0a7fea3c-9b02-4963-8f50-1d63bfab5e31): UK SHARED BUSINESS SERVICES LIMITED
- [Provision of Consultation Services](/contracts/ocds-b5fd17-d3f3af5c-8415-4871-b45e-e7a5b91cf1ff): Nursing And Midwifery Council
- [PS23274 - A public dialogue on the implications of Future Flight](/contracts/ocds-b5fd17-c3b92efd-dc78-4743-9c1d-35afb27a9cd2): UK SHARED BUSINESS SERVICES LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/858aa0be-119e-4d7f-88ce-a5e3a5621c15-723773)