# The supply of West Midlands Combined Authority Contact Centre System and Associated Required Licences

> A sourced UK public sector contract award published by West Midlands Combined Authority.

## Key facts

- Buyer: [West Midlands Combined Authority](/buyers/west-midlands-combined-authority/contract-awards)
- Supplier: [8X8 UK Limited](/suppliers/8x8-uk/public-sector-contract-awards)
- Award value: £51,191
- Tender value: £51,181
- Award date: 1 June 2024
- Published: 13 August 2024
- Contract start: 4 June 2024
- Contract end: 3 June 2025
- Stage: awarded
- Procurement category: goods
- Notice ID: c5b4a803-6b79-4875-afb7-65042495703e-776782
- OCID: ocds-b5fd17-8a656fe1-6c48-42d9-9240-ca7d1f7fad18

## Description

West Midlands Combined Authority \(WMCA\) intend to award a contract to 8x8 for the renewal of the Call Centre System and Associated Licences via a direct award process utilising G-Cloud 13\. This system is intended to provide the Authority with the ability to have a single point of contact system for citizens who need to contact WMCA by telephone that require access to a wide range of support services\.

## Related contract awards

- [INTERFACE MANAGER](/contracts/ocds-b5fd17-7e79b558-b2e4-4848-9c2b-10e0026a4037) — West Midlands Combined Authority
- [Project Planner for Metro](/contracts/ocds-b5fd17-f04f8c37-411d-4c7a-a8f7-fce42e5a1fee) — West Midlands Combined Authority
- [BIM Coordinator Metro](/contracts/ocds-b5fd17-513d8451-e684-4edc-9c87-66077d790aae) — West Midlands Combined Authority
- [PROJECT PLANNER](/contracts/ocds-b5fd17-f0ccc5f6-b84e-4b66-a4e3-852d0d0e47db) — West Midlands Combined Authority
- [PAHT - Call Management System](/contracts/ocds-b5fd17-d95c5649-3212-4393-9af7-31ab4062c1f1) — Hertfordshire NHS Procurement
- [eCase Management System](/contracts/ocds-b5fd17-90ab1301-17a0-433e-bb6c-d86ab9ea86fb) — Home Office
- [Project and Portfolio management](/contracts/ocds-b5fd17-bb64a6a8-0630-4570-8bb3-c62e7a2e53b1) — UK SHARED BUSINESS SERVICES LIMITED
- [Linford Wood Furniture](/contracts/ocds-b5fd17-ed3c47f6-b6ce-4619-aa6d-cab73ba50dfc) — Milton Keynes Council
- [Siemens Somatom X\.ceed CT Scanner](/contracts/ocds-b5fd17-d2b4b82d-1910-449d-a871-14333a84496b) — Northumbria Healthcare NHS Foundation Trust

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c5b4a803-6b79-4875-afb7-65042495703e-776782)