# RFQ - National Measurement System SURVEY for Private Businesses

> A sourced UK public sector contract award published by National Physical Laboratory.

## Key facts

- Buyer: [National Physical Laboratory](/buyers/national-physical-laboratory/contract-awards)
- Supplier: Team Telemarketing Limited
- Award value: £76,225
- Tender value: £81,975
- Award date: 20 September 2023
- Published: 27 September 2023
- Contract start: 1 December 2022
- Contract end: 31 March 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 238357a7-c283-483e-8a99-432ebe835a7b-684048
- OCID: ocds-b5fd17-8a3cdad9-3ce2-4915-8c1e-d76d1ec185aa

## Description

The National Physical Laboratory \(NPL\) is the UK's National Measurement Institute and is a world-leading centre of excellence in developing and applying the most accurate measurement standards, science, and technology available\. The NMS user survey is performed as part of the National Measurement System \(NMS\) evaluation plan\. The aims are to: Understand the impact of the National Measurement System through quantification of impact and attributing the role of the NMS, Develop an in-depth understanding of our Userbase, Develop an understanding of how customers use measurement to create value, Benchmark customer experience/ satisfaction and look for product and service improvement opportunities\. NPL will be leading the management of the survey with the successful bidder on behalf of the NMS\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/238357a7-c283-483e-8a99-432ebe835a7b-684048)