# Information Technology Service Management \(ITSM\) Software

> A sourced UK public sector contract award published by Coventry City Council.

## Key facts

- Buyer: [Coventry City Council](/buyers/coventry-city-council/contract-awards)
- Supplier: [Freshworks Inc\.](/suppliers/freshworks/public-sector-contract-awards)
- Award value: £336,672
- Tender value: £336,672
- Award date: 21 October 2021
- Published: 13 December 2021
- Contract start: 29 November 2021
- Contract end: 28 November 2023
- Stage: awarded
- Procurement category: goods
- Notice ID: 9ee34048-935b-4f1c-b54b-9f6a85e29099-493368
- OCID: ocds-b5fd17-8935bfd1-17cd-40a0-a768-4fd527438b05

## Description

IT service management software for the Council's internal IT servicedesk and employee use\. The contract has already been awarded via G-Cloud 12

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/9ee34048-935b-4f1c-b54b-9f6a85e29099-493368)