Contract award record
Hindhead Tunnel Switches Maintenance
Notice details
- Published
- Category
- services
- Buyer region
- South East
- Source
- View official notice
Public buyer and contract winner
Public buyer
Highways Englandawarded to
Contract winner
NTT United Kingdom LimitedAward value£85,844
- AwardedCompleted
- StartCurrent phase
- EndUpcoming
Work description
The Provider will:
- Provide 24/7 monitoring and alarm response - Provide 24/7 maintenance with an SC-cleared onsite engineer within the agreed 4 hour SLA - Carry out back office activity, including call handling, ensuring asset register is updated, and access to Manage Centre Portal - Provide quarterly service reports, focusing on software version upgrades, MACDs, Patches, and SLA achievement - Carry out repairs if instructed by The Contracting Authority within the agreed 4 hour SLA - Carry out emergency repairs within the agreed 4 hour SLA