# Complaints Management System

> A sourced UK public-sector contract award published by Middlesbrough Council.

## Key facts

- Public buyer: [Middlesbrough Council](/buyers/middlesbrough-council/contract-awards)
- Contract winner: [Computer Application Services Limited](/contract-winners/computer-application-services/public-sector-contract-awards)
- Award value: £33,250
- Tender value: £33,250
- Award date: 8 October 2024
- Published: 21 January 2025
- Contract start: 18 November 2024
- Contract end: 17 November 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 643c8f69-b4ea-4e1f-ad22-4630bb179310-819128
- OCID: ocds-b5fd17-88ce55e5-ee6a-49e3-963b-2efa9e33b7ed

## Description

complaints management software improves complaints handling and reporting - while reducing costs and risks\. Log and track all complaints, customer feedback and enquiries in one integrated system\. FOI, EIR and SAR case types included\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/643c8f69-b4ea-4e1f-ad22-4630bb179310-819128)