# W5118 Subject Access Request - FOIA Case Management System

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Walsall Metro Borough Council](/buyers/walsall-metro-borough-council/contract-awards)
- Contract winner: Fivium Limited
- Award value: £83,055
- Tender value: £83,055
- Award date: 30 September 2026
- Published: 12 October 2026
- Contract start: 5 October 2026
- Contract end: 4 October 2029
- Stage: awarded
- Procurement category: services
- Notice ID: f7c148a0-1cd1-4dd1-8ad5-2562ce5ce020-917406
- OCID: ocds-b5fd17-86679474-30cf-4c2b-8801-6ad55f950f40

## Description

The Council needs to evidence the management of disclosure requests while achieving compliance with the disclosure timeframes of 21 days for FOI and 30 days for SAR which it currently is not achieving with the current system\. It is a statutory requirement that requires streamlined processes in a single point of call system for evidence-based practice\. A fully centralised system is required that enables automation and the use of technology to help speed up and control disclosure requests appropriately in line with the principles set out in law through the implementation of a cloud-hosted correspondence case management system \(eCase\)\.This will replace the existing "Respond" solution, enabling centralised case handling, SLA compliance tracking, automation, and reporting across FOI, SAR, and disclosure processes\.

## Related contract awards

- [W5182 - The Supply of Food Waste Collection Vehicles](/contracts/ocds-b5fd17-4bfad050-cc10-4a53-808c-1c25d905c172): Walsall Metro Borough Council
- [W4160 The Provision of Apprenticeship Framework 2026](/contracts/ocds-b5fd17-d302b13a-505c-432d-b0bf-25ac05ea6d47): Walsall Metro Borough Council
- [W4160 The Provision of Apprenticeship Framework 2026](/contracts/ocds-b5fd17-e13e3ec8-761c-40e5-b43b-4484ac0f4bf0): Walsall Metro Borough Council
- [Case Management System](/contracts/ocds-b5fd17-09154744-b725-4a7f-bf9d-ad2b505a67ca): Cabinet Office
- [eCase - Case Management System](/contracts/ocds-b5fd17-c3876f19-435e-4912-8a7b-62fd905fa609): The British Broadcasting Corporation \(BBC\)
- [DDaT26124 - Energy Label Generator Service](/contracts/ocds-b5fd17-2069b769-c757-4f4b-a87c-e1f10da91f80): ICS on behalf of DSIT and DESNZ

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/f7c148a0-1cd1-4dd1-8ad5-2562ce5ce020-917406)