# Rail Ombudsman Service

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [OFFICE OF RAIL AND ROAD](/buyers/office-of-rail-and-road/contract-awards)
- Contract winner: Dispute Resolution Ombudsman
- Award value: £4,951,460
- Tender value: £6,000,000
- Award date: 22 June 2023
- Published: 14 June 2023
- Contract start: 22 May 2023
- Contract end: 26 November 2028
- Stage: awarded
- Procurement category: services
- Notice ID: d426c9fd-5f4b-4a96-8ac8-e66faa5e41d6-653584
- OCID: ocds-b5fd17-84302954-69bc-43e5-92f5-af59286b639a

## Description

The ORR is seeking an independent supplier to provide a complete end-to-end Alternative Dispute Resolution scheme for the rail industry on a not for profit basis, to include the following key features: a\. free to consumers; b\. an impartial arbitrator for firms and consumers in resolving disputes; c\. run on a not for profit basis; d\. issues decisions that are binding on firms but not consumers; and e\. a source of evidence and intelligence, drawn from its role resolving disputes, on issues that may cause consumer detriment in the rail industry, the overall passenger experience of raising a complaint about a rail service\. Additional information: This requirement is advertised on Finder A Tender: https://www\.find-tender\.service\.gov\.uk/Notice/002457-2023?

## Related contract awards

- [ORR Board Management Software](/contracts/ocds-b5fd17-b044134c-dba4-4aa2-9b21-2aa804d30695): OFFICE OF RAIL AND ROAD
- [LAN Networks](/contracts/ocds-b5fd17-e5f79490-6120-4e3b-94ae-6deb63da7e8e): OFFICE OF RAIL AND ROAD
- [Implementation of Oracle Case Management and Helpdesk function](/contracts/ocds-b5fd17-f1ebf3c0-ea7d-466f-8772-178f05e41c79): OFFICE OF RAIL AND ROAD

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/d426c9fd-5f4b-4a96-8ac8-e66faa5e41d6-653584)