# Customer Satisfaction \(CSS\) and Perception Monitoring Surveys \(PMS\) - Lot 4

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Transport for London](/buyers/transport-for-london/contract-awards)
- Contract winner: GfK NOP Ltd, Level 18
- Award value: £0
- Award date: 1 April 2015
- Published: 18 November 2016
- Contract start: 21 November 2015
- Contract end: 31 March 2019
- Stage: awarded
- Procurement category: services
- Notice ID: 3dbe5879-14b9-4361-a9f1-d4edd5ece8d4-92978
- OCID: ocds-b5fd17-84288ab8-adc9-11e6-9901-0019b9f3037b

## Description

Lot 4 – Customer Satisfaction \(CSS\) and Perception Monitoring Surveys \(PMS\)

## Related contract awards

- [Physical Security Guarding and Reception Services](/contracts/ocds-b5fd17-6e5e6fd6-d303-4e10-b5a3-efac117dbf1f): TRANSPORT FOR LONDON
- [Integrated Revenue Collection Services](/contracts/ocds-b5fd17-bfca0c33-c852-4b85-afa1-1356b00a3747): TRANSPORT FOR LONDON
- [GLA82818 Tax and Governance Review Services](/contracts/ocds-b5fd17-d6a1d6db-94e5-486d-b5df-cd92c3fd7064): TRANSPORT FOR LONDON
- [Customer Research and Insight Services - Lot 2 Task H - Visitor Centres Mystery Shopping Surveys \(MSS\)](/contracts/ocds-b5fd17-890181d5-adc9-11e6-9901-0019b9f3037b): Transport for London

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/3dbe5879-14b9-4361-a9f1-d4edd5ece8d4-92978)