# Awarded Contract: Contact Centre Software

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [The Charity Commission For England And Wales](/buyers/the-charity-commission-for-england-and-wales/contract-awards)
- Contract winner: Opus Business Systems Limited
- Award value: £170,000
- Tender value: £303,251
- Award date: 27 May 2021
- Published: 12 January 2024
- Contract start: 1 June 2021
- Contract end: 31 July 2024
- Stage: awarded
- Procurement category: services
- Notice ID: fe02c177-56b5-4413-96de-d16947dc2f44-713640
- OCID: ocds-b5fd17-83f13be3-7ff1-4aaf-8883-2831743a340e

## Description

This Call Off Contract will provide software \(8X8\) that will support the Charity Commission's contact centre and includes scope to increase the number of agents\. This Call Off Contract was awarded via Network Services 2 Framework\.

## Related contract awards

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- [AI Specialist](/contracts/ocds-b5fd17-3c1de025-088c-4839-9f2b-64db68063759): The Charity Commission For England And Wales
- [TENDER FOR TELEPHONY UPGRADE - RUTLAND COUNTY COUNCIL - CCS NETWORK SERVICES 3, LOT 4B](/contracts/ocds-b5fd17-aa8db51f-c8c6-499c-bca1-270ddd94f138): Welland Procurement
- [Mobile Telephony Services](/contracts/ocds-b5fd17-bd4241fe-2c9a-49d7-b4f2-bf1158c58527): WEST KENT HOUSING ASSOCIATION
- [Provision of Mitel Licences, Support and Maintenance](/contracts/ocds-b5fd17-f23e2028-aba6-451c-a41c-8970395059e1): City of Bradford Metropolitan District Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/fe02c177-56b5-4413-96de-d16947dc2f44-713640)