# Full service Customer Feedback Programme

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [FUTURES HOUSING GROUP LIMITED](/buyers/futures-housing-group-limited/contract-awards)
- Contract winner: [IFF Research Ltd](/contract-winners/iff-research/public-sector-contract-awards)
- Award value: £0
- Tender value: £76,000
- Award date: 23 February 2021
- Published: 26 February 2021
- Contract start: 28 February 2021
- Contract end: 31 March 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 7604708d-108a-4030-ac6f-96ef2af74e61-415871
- OCID: ocds-b5fd17-8355451a-77a4-41b1-a08f-ea709951b774

## Description

A RESTRICTED TENDER\. INVITE ONLY\. CLOSED Futures Housing Group Ltd \(the Group\) outsourced its customer feedback programme in 2019 and is looking for a research agency with prior experience and qualified expertise in running ongoing customer satisfaction / NPS feedback programmes to support with managing this\.

## Related contract awards

- [Gas Servicing FHL](/contracts/ocds-b5fd17-ab3e16be-efd1-4a9c-8942-77045ebd1082): FUTURES HOUSING GROUP LIMITED
- [Gas Servicing FHW](/contracts/ocds-b5fd17-83633180-9596-4b35-ba7a-2cc06140025b): FUTURES HOUSING GROUP LIMITED
- [Solar Panel FHG24293JC](/contracts/ocds-b5fd17-e161797c-d2d0-437b-aac3-b8cae9442b6c): FUTURES HOUSING GROUP LIMITED
- [Employer Skills Survey 2026/2028 \(con\_31795\)](/contracts/ocds-b5fd17-8783ec87-529c-43c6-b0b1-6dae21b966a9): Department for Education
- [Reducing Parental Conflict - National Offer User research](/contracts/ocds-b5fd17-5be04410-9ca0-45d9-9859-319a9bef3ec1): IFF Research Limited
- [Later Life Mortgages Market Study Quantitative Consumer Research](/contracts/ocds-b5fd17-84e03565-943a-4982-9fc7-69902aa8258a): FCA

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/7604708d-108a-4030-ac6f-96ef2af74e61-415871)