# Extended - Independent debt advice service July 2021

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Phoenix Community Housing](/buyers/phoenix-community-housing/contract-awards)
- Tender value: £35,000
- Published: 18 August 2021
- Planned start: 1 October 2021
- Planned end: 30 September 2023
- Stage: open_tender
- Procurement category: services
- Notice ID: 20b4b578-853a-4c10-9c3d-e7e9983f2790-461783
- OCID: ocds-b5fd17-82e1e484-1cc9-441f-839a-5b10ef9e2cc0

## Description

A two year contract for the provision of an independent debt advice service for Phoenix residents\. A responsive appointment service is anticipated and will be expected to assist residents with resolution of debt matters in connection with \(but not limited to\): priority debts including council tax, non-priority debts, benefit challenges, benefit claims, possession claims and family/ housing/ legal matters\. Scope of service to include: - Mixed-media appointments delivered directly to residents - Carry out initial assessments - Build relationships - Case management - Provide advice and guidance on all debts - Give advice on budgeting - Advice on claiming correct benefits / entitlements - Family/housing/legal - Appeals - Resident workshops/training

## Related contract awards

- [Infrastructure support contract - Phoenix Community Housing](/contracts/ocds-b5fd17-f97425f1-a903-448d-8d25-bd28a933cf9f): Phoenix Community Housing
- [Catering Service Hazelhurst Court](/contracts/ocds-b5fd17-90555f85-1dc7-4301-9426-430fc24f6997): Phoenix Community Housing
- [Supply of cleaning materials, uniform, PPE and equipment](/contracts/ocds-b5fd17-d92ec8a6-ceba-408f-bdc3-7ac377a03a10): Phoenix Community Housing

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/20b4b578-853a-4c10-9c3d-e7e9983f2790-461783)