Digital Front Door Online portal 2022 - AWARD

Dudley Council is seeking a partner to deliver a digital self-service solution to connect with and serve our residents. Our aim is to provide an outstanding customer service at reduced cost. The solution must include integration with back-office systems and enable us to update residents on their requests.

The Council is seeking a digital solution to provide a self-service and mediated contact and request service for our residents, businesses, and visitors.

We expect the solution to deliver a wide range of online capability including: o allow us to manage our interactions with residents seamlessly across all channels, o enable us to transform how we provide services by integrating with systems used by the Council thus automating service provision, o be effective to deploy with easy to develop forms with built-in workflow capability.

We seek a long-term partner with whom we can develop a solution that delivers outstanding customer service, streamline our processes, and drive down cost.