# Victims of Crime User Satisfaction Survey Service

> A sourced UK public sector contract award published by British Transport Police.

## Key facts

- Buyer: [British Transport Police](/buyers/british-transport-police/contract-awards)
- Supplier: Opinion Research Swansea Ltd
- Award value: £157,387
- Tender value: £157,387
- Award date: 26 June 2024
- Published: 27 June 2024
- Contract start: 1 July 2024
- Contract end: 30 June 2026
- Stage: awarded
- Procurement category: services
- Notice ID: bfab1bcf-ffae-474c-811d-91c4116f6af6-762557
- OCID: ocds-b5fd17-7f3c0f09-83bd-4e10-9501-ddc92e67e017

## Description

BTP conducts a monthly user satisfaction survey with victims of crime through a mixture of online and telephone interviews\. It measures their satisfaction with BTP interactions at three different stages \(if applicable\) during the crime journey process\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/bfab1bcf-ffae-474c-811d-91c4116f6af6-762557)