# Customer Relationship Programme

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Futures Housing Group](/buyers/futures-housing-group/contract-awards)
- Contract winner: Watermelon Research Ltd
- Award value: £170,000
- Tender value: £198,000
- Award date: 16 July 2019
- Published: 16 July 2019
- Contract start: 16 July 2019
- Contract end: 15 July 2022
- Stage: awarded
- Procurement category: services
- Notice ID: 09ed24ab-5a03-4baf-8598-382d4d1c5edd-301777
- OCID: ocds-b5fd17-7ebd6adb-7cd2-45af-a30a-7a4f75ca2feb

## Description

Futures Housing Group Ltd is looking to outsource and expand its customer feedback programme, and is looking for a research agency with prior experience and qualified expertise in running this on-going customer satisfaction programme\. The programme needs to accurately represent the customer voice within Futures Housing, which can stand up to scrutiny from auditors and regulators\. The research agency needs to be able to develop a partnership with the Group that will eventually support the training and transitioning from a completely outsourced function to sharing the function with an in-house team in the longer term\.

## Related contract awards

- [FHPP00077- Out of Hours Call Handling Services](/contracts/ocds-b5fd17-ed7eece9-86f5-4830-9196-049fb2a1cbd2): Futures Housing Group
- [FHPP0010 - Customer Relationship Programme - Customer Feedback Surveys](/contracts/ocds-b5fd17-ae48359a-dfb7-42c8-8215-2bf53cea877b): Futures Housing Group
- [Statutory Servciing & Maintenance for Stairlifts & Hoist](/contracts/ocds-b5fd17-dea97ae8-c9d7-4234-a9b7-bff9704fe70f): Futures Housing Group
- [GB-London: FSCS465 Customer Satisfaction \(call-off via FSCS425 Strategic Market Research Services\)](/contracts/ocds-b5fd17-fe027939-0ca2-437d-8f36-1735fd3ee80f): Financial Services Compensation Scheme
- [Stakeholder perceptions of the Legal Services Board](/contracts/ocds-b5fd17-75abddc5-d5ee-4ffe-987b-5e2e74199f8c): LEGAL SERVICES BOARD
- [LSB prices of legal services 2020 ITT](/contracts/ocds-b5fd17-e4da2a33-9fc3-4937-a633-1e03b2ed2c7b): LEGAL SERVICES BOARD

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/09ed24ab-5a03-4baf-8598-382d4d1c5edd-301777)