# OOH Call Handling & Telecare Monitoring Service

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Futures Housing Group](/buyers/futures-housing-group/contract-awards)
- Contract winner: Appello Careline UK Ltd
- Award value: £384,000
- Tender value: £384,000
- Award date: 1 July 2020
- Published: 23 March 2021
- Contract start: 1 July 2020
- Contract end: 30 June 2023
- Stage: awarded
- Procurement category: services
- Notice ID: b9d010a4-76d1-4064-8a47-805515848558-379882
- OCID: ocds-b5fd17-7e98f1f2-5744-44bf-9034-f745b805e731

## Description

Futures Housing Group is looking to appoint a provider to manage our Out of Hours Call Handling & Telecare Response Call Monitoring Service for a period of 3 years with the option to extend for a further 2 years\. This Tender has two Lots to consider as described below:Lot 1 Work Stream OOH & Call Monitoring ServiceLot 2 Work Stream Warden Call Monitoring Service

## Related contract awards

- [FHPP00077- Out of Hours Call Handling Services](/contracts/ocds-b5fd17-ed7eece9-86f5-4830-9196-049fb2a1cbd2): Futures Housing Group
- [FHPP0010 - Customer Relationship Programme - Customer Feedback Surveys](/contracts/ocds-b5fd17-ae48359a-dfb7-42c8-8215-2bf53cea877b): Futures Housing Group
- [Statutory Servciing & Maintenance for Stairlifts & Hoist](/contracts/ocds-b5fd17-dea97ae8-c9d7-4234-a9b7-bff9704fe70f): Futures Housing Group

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/b9d010a4-76d1-4064-8a47-805515848558-379882)