# Online Safety service design and digital roadmap

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Ofcom](/buyers/ofcom/contract-awards)
- Contract winner: [PA Consulting Services Limited](/contract-winners/pa-consulting-services/public-sector-contract-awards)
- Award value: £135,000
- Tender value: £166,000
- Award date: 3 November 2023
- Published: 15 November 2023
- Contract start: 13 November 2023
- Contract end: 30 April 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 0b2bf1af-0d68-4a0c-88d0-715499b0a1a9-698446
- OCID: ocds-b5fd17-7e30c9a6-89ad-4980-84c0-fbdb5a2cce5b

## Description

Ofcom requires support and advice in the design of a of an end-to-end digital business support service to support SMEs and other businesses in scope of the Online Safety Bill with compliance, and in the creation of a digital capability roadmap to build, test, deliver and iterate such a service\. In order to best design and deliver the support service, we expect the successful tenderer to complete the following work: • A service design recommendations report and associated design prototypes; and • A capability assessment and roadmap for organisational development This will involve: • Participation in user research • Translation of user research insights into actionable plans • Developing solutions and prototyping • Online safety service design recommendations • Capability assessment and roadmap for organisational development • Strategic advice in alpha and beta

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/0b2bf1af-0d68-4a0c-88d0-715499b0a1a9-698446)