# Passenger Assist Contact Handling

> A sourced UK public sector contract award published by TRANSPORT FOR LONDON.

## Key facts

- Buyer: [TRANSPORT FOR LONDON](/buyers/transport-for-london/contract-awards)
- Supplier: Journeycall Limited
- Award value: £100,000
- Tender value: £100,000
- Award date: 19 June 2026
- Published: 10 August 2026
- Contract start: 21 July 2026
- Contract end: 20 January 2031
- Stage: awarded
- Procurement category: services
- Notice ID: 8884788c-2651-49a8-9d61-bca38de2c5da-908003
- OCID: ocds-b5fd17-7dc892a6-2125-4296-8a07-b59d93e2f5ae

## Description

This is an awarded Call-Off contract to Journeycall Limited following a Call-Off competition through TfL95743 Framework Lot B - Contact Handling Services for TfL's Passenger Assistance Contact Handling Services\.

## Related contract awards

- [Provision of bus service - Route W9](/contracts/ocds-b5fd17-9a489bbb-a8af-49d0-8daf-41cbf032727f) — TRANSPORT FOR LONDON
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- [Provision of bus service - Route 697](/contracts/ocds-b5fd17-385b84d6-5542-4aa3-93f5-5e8df03caaea) — TRANSPORT FOR LONDON
- [Concessions Contact Handling Services](/contracts/ocds-b5fd17-ec370a4d-768b-4d1e-9946-7167cb89c107) — TRANSPORT FOR LONDON
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- [QSC235 09:00 2026-08-19 Hadleigh to Hillside Special School, Sudbury - 6-seater vehicle & a PA required - AWARD](/contracts/ocds-b5fd17-838b1738-7ab7-4c18-aea7-06cc4c9ec065) — Suffolk County Council Passenger Transport

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/8884788c-2651-49a8-9d61-bca38de2c5da-908003)